News Details

[Tuesday, February 07, 2012]

New Espresso Training Courses Offered at Shah Center

     

McHenry County College Shah Center recognizes the need for short-term, targeted workplace skill enhancement for area employees. In partnership with MJ Learning of Lake Zurich, the Shah Center is accepting registrations for Espresso training courses beginning at 8 a.m. on Friday, February 24 at the Shah Center, 4100 W. Shamrock Lane, McHenry. Espressos are highly participative and interactive 90-minute learning sessions facilitated by Jeff Gee, co-author of  "SuperService: 7 Keys to Delivering Great Customer Service, Even When You Don't Feel Like It! Even When They Don't Deserve It!"

Gee tackles serious topics with humor and candor. Participants can register for individual courses or for the entire day of Espressos.

Have a specific issue or skill you need to work on? Don’t have a lot of time? Espresso topics are structured to address the essentials in a small amount of time. By engaging each learning style within the short sessions, participants will leave with at least one new skill, tool or technique that they will can apply immediately back in the workplace and often in their personal life as well.

The following classes are available:

February 24 New Date March 2

8 to 9:30 a.m. Influencing Upward. Learn the six steps in influencing key decision makers when you have no direct authority and use techniques within each step to help achieve a career goal and assess yourself against some of the key steps. Cost is $40. Course ID: NTL C15 001.

February 24 New Date March 2

9:45 to 11:15 a.m. Managing Yourself through Change. The only constant in life is change. Use specific strategies to build an optimistic perspective when dealing with change and build a personal plan for increasing your ability to successfully manage change. Cost is $40. Course ID: NTL C16 001.

February 24 New Date March 2

12:30 to 2 p.m. When There Aren't Enough Hours in the Day. Learn the tools for planning and prioritizing, how to develop trusting techniques to help manage the expectations of others and delegate to others. Discover how to release the pressure and avoid the stress.

Cost is $40. Course ID: NTL C17 001.

February 24 New Date March 2

2:15-3:45 p.m. Super Service. Every individual is responsible for the success of the company and customer service is the key to unlocking that power. Learn effective tools and skills to handle every customer service interaction, both internal and external. Cost is $40. Course ID: NTL C18 001. 

February 24 New Date March 2

8 a.m. to 3:45 p.m. Espresso in a Day. The four-class series is discounted by 15 percent for a cost is $136. Course ID: NTL C19 001. 

All Shah Center courses are available to bring to a company's facility and are customizable for their needs. To register, call (815) 455-8588. For more information, contact the Shah Center, at (815) 455-8593 or shahcenter@mchenry.edu or visit www.shahcenter.mchenry.edu.